Titanium Ring Guarantee
All rings on this web site are made on my premises using raw materials purchased from reputable, ethical suppliers in the United States. Cascadia Design Studio guarentees the metals and stones in your ring are as descibed in the corresponding ring order page. All diamonds and gemstones are purchased from legitimate ethical US sources, not involved in conflict funding, and in compliance with United Nations Resolutions.
Cascadia’s 14-day return policy allows time to evaluate your custom-made titanium ring. If for any reason you are not satisfied with your Cascadia titanium ring, I offer a refund or exchange for a ring configured exactly per the original order, if an RMA is obtained within 14 days of my original shipment.* See the Return Policy for details.
* All Cascadia rings are custom-made to individual customer specifications and are labor intensive, one of a kind pieces that cannot be re-sold. Rings with diamonds, stones or CZs, metal inlays, inside or outside engraving, engraved, milled, or carved designs, patterns, symbols, text or artwork will incur a re-stocking fee of 35% of the purchase price. The re-stocking fee is deducted from the refund.
* Rings not in the categories above (i.e. rings without stones, precious metal inlays or milling / carving / engraving work) will incur a re-stocking fee of $25 or 20% of the purchase price, whichever is greater. The re-stocking fee is deducted from the refund.
* Cascadia is not responsible for inaccurate size information submitted when ordering. In this event, I will attempt to resize your ring at no extra charge. However, decreasing size in titanium is not possible, calling for a custom replacement ring to be made. In this case, return the ring within 14 days of shipment and I will charge 25% (35% for rings with stones, precious metal inlays, inside or outside text engraving, custom engraved artwork, or Kanji symbols) of the list price plus shipping to make a smaller replacement.
Alterations are free of charge within 30 days of shipment. I will reshape or resize your ring up to 1/2 a size larger, one-time. Alterations are limited to removal of material from the ring, and the degree of alteration possible depends on the ring style. You only pay for return shipping. Rings may not be returned for refund after alteration or exchange.
I will cover the labor to replace lost stones for 90 days from purchase. The cost of replacement diamonds is not covered. Diamonds are normally covered by your homeowner’s insurance policy. Beyond 90 days nominal repair charges apply.
I will repair defective metal inlays at no charge for one year from purchase. Inlays damaged by abuse are not covered. Beyond one year nominal repair charges apply.
I will repair / restore color anodized, or black finishes at no charge for one year from purchase. Beyond one year, a nominal repair charge applies.
Clean & Polish
Free lifetime clean & polish policy. Cascadia will polish and clean your titanium ring four times a year free - you only pay for round-trip shipping.