Ordering
At this time we accept orders from, and ship to, the U.S., APO & FPO addresses as well as the following countries serviced by our international shipper, Borderlinx:
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Payment Options - U.S. and APO/FPO Customers
For U.S. customers we accept VISA, MasterCard, Discover or American Express credit cards, in addition to ATM / Debit cards with a VISA or MasterCard logo, via our secure, online shopping cart. We also accept payment via PayPal. Pre-paid or gift cards will not work with our system because we perform automatic address verification.
All rings are custom made to order, to your specifications. Therefore your card is charged at the time you submit the order.
Credit cards and shipping addresses- A request to ship to an address that is not the credit card billing address will require additional verification. To avoid long delays, please contact your card company (look for a toll free number on the card) and have them add the alternate address as an authorized shipping address.
Credit Card or PayPal information is automatically screened when the order is submitted. Even if an order receives an "Authorized" status during check-out, Cascadia Design Studio reserves the right to place any order on hold for an additional manual Credit Card verification review. We will notify you if your order is affected.
To pay by personal check, cashier's check or money order, please print the online order form and mail with payment to our studio address. Sorry, we do not accept COD orders.
Please review our U.S. Shipping Policy before ordering.
Payment Options - International Customers
For customers outside of the U.S. we accept payment via PayPal only and ship exclusively via Borderlinx.com. Please review our International Shipping Policy before ordering.
Sales Tax
Cascadia Design Studio, a Washington State based company, collects sales tax on purchases by Washington State residents.
Order Acknowledgement
All rings are custom made, per order, to your specifications.
Upon receipt of your order, we will send a confirmation email to the address you provide us. This email will list the details of the ring you have specified. Please review the order information closely and contact us by phone or email if any item is not as you intended. If we do not receive notification of any changes within 24 hours of our confirmation email, we will move your order into the production queue.
If your email has a spam filter, or is set to only receive messages from people you know, please copy / paste cascadiadesign@frontier.com to your Address Book or list of Safe Senders. We respect our customer's privacy and only send email regarding your order.
Order Cancellations
All rings are custom made, per order, to your specifications. Should you, for any reason, need to cancel your order after the ring has gone into production, and prior to our shipment, a 20% cancellation fee will be charged to partially offset our material and production costs. After shipment, our Return Policy applies.
Receipt / Order Confirmation
You will receive an order confirmation / receipt via email and a printed packing slip with your ring.
If you have any questions please contact us for personal assistance.
Credit Card Authorization
Why was my credit card declined?
