Returns

Our 14-day return policy allows you time to evaluate your purchase. If for any reason you are not satisfied with your Cascadia titanium ring, we offer a refund or exchange for a ring configured per the original order, if an RMA is obtained within 14 days of our original shipment, subject to the following:

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please contact us promptly if you need a RMA number. Once issued, RMA's are valid for 12 days and are not extended. The ring must be received by Cascadia Design Studio within this time period.

If the ring is defective or is the wrong size due to an error in our part, we will repair or exchange the ring for one in the original ordered size, width, style and options. Rings may not be returned for refund after resizing, alteration or exchange.

Rings with stones, precious metal inlays, inside or outside engraving, engraved artwork, or Kanji symbol engraving are unique and custom-made to individual customer specifications. Returns of these rings will incur a re-stocking fee of 35% of the purchase price.

All other rings not in the categories above will incur a re-stocking fee of 20% of the purchase price.

Shipping and insurance costs are not refundable and will be deducted from the refund amount. All refunds will be issued by check, within one week of receiving the returned ring and gift box in as-new condition.

On international shipments, customs-related fees and charges which include duties, taxes and customs brokerage charges due at the time of delivery are the customer's responsibility. If you refuse the package and do not pay the fees due, the carrier will return the package to Cascadia Design Studio. The total amount of fees due, plus any return shipping the carrier charges us, will be deducted from your refund.

We will cover the labor to replace lost stones for 90 days from purchase. The cost of replacement diamonds is not covered. Diamonds are normally covered by your homeowner's insurance policy.

Returned rings must be received with the original gift box and in as-new condition, not scratched, altered or damaged in any way.

Cascadia Design Studio reserves the right to deny a refund or exchange to anyone who, in our determination, is attempting to abuse our policies. Some examples are: 1) Excessive returns in the past. 2) Ordering two rings and attempting to return the one that doesn't fit best. 3) Ordering two rings and attempting to return the one least liked.

Please do not order multiple rings for the purpose of evaluating the sizing, style or options. Our rings are custom made per order and we're happy to provide a free ring sizer, or additional photographs or information to aid in your selection. In most cases (see below) we can alter your ring.  If you have any questions about our rings please contact us.

Resizing and Alterations

Alterations are free of charge within 30 days of original shipment, subject to the following:

We will reshape, refinish or increase the size of your ring, up to 1/2 a size larger, one-time.

Be aware that re-boring the ring interior to enlarge it will remove any inside engraving and some or all of the inside curvature, making the ring shank a little thinner.

Alterations are limited to removal of material from the ring, and the degree of alteration possible depends on the ring style.

Rings may not be returned for refund after resizing, alteration or exchange.

Ring Sizing Errors

Cascadia is not responsible for inaccurate size information submitted when ordering. In this event, we will attempt to resize your ring at no extra charge. However in titanium, decreasing size is not possible, neither is increasing size by more than 1/2 size, calling for a replacement ring to be made. In this case, obtain an RMA,  return the ring within 14 days of original shipment and we will charge 25% (35% for rings with stones, precious metal inlays, inside or outside text engraving, custom engraved artwork, or Kanji symbols) of the list price plus $5 shipping to make a custom replacement.

It is the customer's responsibility to provide the correct size. We discourage ordering a ring as a gift if the size is unknown because, in our experience, guessing a ring size is almost always incorrect and results in disappointment and added customer expense.  Please make every effort to order the correct ring size.  We offer a free ring sizer with every order.

Order Cancellations

All rings are custom made, per order, to your specifications. Should you, for any reason, need to cancel your order after the ring has gone into production, and prior to our shipment, a 20% cancellation fee will be charged to cover our material and production costs. After shipment, our Return Policies above apply.

Return Shipping

Customer will be responsible for proper packaging, and shipping plus insurance charges to return a ring. Customer assumes risks for loss or damage of contents while in transit to Cascadia Design Studio. Our address is:

Cascadia Design Studio

6717 58th Dr NE

Marysville, WA 98270 - 6116

Exchanged or re-worked rings sent by Cascadia Design Studio are shipped via Priority Mail with delivery confirmation.

Shipment Tracking and Lost Shipments

Priority Mail is sent with a unique Delivery Confirmation bar code that is scanned by your postal carrier upon delivery. The delivery date and location is then posted in the tracking section at www.usps.com. Cascadia Design Studio is not responsible for loss of packages after the USPS postal carrier confirms delivery.

If you do not have a locking mailbox, or require complete tracking from shipment to arrival, we recommend you upgrade shipping to FedEx for added security and tracking.

For your protection against loss we recommend you do not have a signature release waiver on file with FedEx. If you have a signature release on file, FedEx will leave your package unprotected on the doorstep. Cascadia Design Studio is not responsible for loss of packages after FedEx confirms delivery.