Canada Shipping Options
We ship to Canada via UPS Standard or FedEx International Priority®**.
UPS Transit time is typically 5 business days. Transit time may be impacted by Customs delays and holiday volume.
Canadian customers may upgrade to FedEx International Priority® during checkout. FedEx International Priority® packages have a typical three business day transit time. Transit time may be impacted by Customs delays and holiday volume.
Please note that transit time does not include the time it takes to craft your ring. We typically craft and ship your ring within seven to ten business days.
** Jewelry is one of several articles that are restricted by Canadian mail, unless shipped by insured, First Class registered mail. This method takes 3-4 weeks for delivery, which is unacceptable by most customers. Therefore we only offer UPS or FedEx.
Canadian Customs-related Fees:
UPS Fees
UPS Standard to Canada is $26. In addition, you are responsible for paying all Customs-related fees and charges which
include duties, taxes and customs brokerage charges.
UPS Customs Brokerage charges are not included in the UPS Standard to Canada shipping charge, but will be assessed to the customer by UPS in order for the package to be released from Customs. This charge can range up to 29% of the value of the ring.
Other charges may include Canadian Goods and Services tax (GST), the Canadian Harmonized Sales Tax (HST), and Provincial sales taxes (PST). For more information on UPS Customs Clearance Rates, visit www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
FedEx Fees
FedEx International Priority to Canada is $78. In addition,
Canadian orders are subject Canadian Goods and Services tax (GST), the Canadian Harmonized Sales Tax (HST), and Provincial sales taxes (PST), paid by Federal Express
when going through customs. The buyer will reimburse Federal Express for these taxes upon delivery. For more information on FedEx fees, visit www.FedEx.com
Payment of Fees
All Customs-related fees and charges which include duties, taxes and customs brokerage charges due at the time of delivery are the customer's responsibility.
If you refuse the package and do not pay the fees due, the carrier will return the package to Cascadia Design Studio. The total amount of fees due, plus any return shipping the carrier charges us, will be deducted from your refund.
Shipment Tracking, Lost Shipments, and Undeliverable Shipments
If you do not have a locking mailbox, or require complete tracking from shipment to arrival, we recommend you upgrade shipping to FedEx for added security and tracking.
For protection against loss we ship FedEx packages with "signature required". Cascadia Design Studio is not responsible for loss of packages after FedEx confirms delivery.
Packages that are undeliverable for any reason (wrong address, delivery not accepted, adult not available to sign for package, etc) are not eligible for refund. Packages returned to Cascadia Design Studio as undeliverable can be re-shipped, if requested, at customer expense.
Return Shipping
Customer will be responsible for proper packaging, and shipping plus insurance charges to return a ring to Cascadia Design Studio. Customer assumes risks for loss or damage of contents while in transit to Cascadia Design Studio.
Exchanged or re-worked rings sent by Cascadia Design Studio are shipped via First Class Mail.